Corporate Social Responsibility

At OUE, we believe that by giving back we not only ensure the sustainable growth of our organisation, but more importantly, that of the communities we are part of.


At OUE, corporate social responsibility is rooted in our corporate culture and forms an integral part of our business strategy. We give through community-based initiatives that focus on the environment, education, the arts, sports and other areas.

OUE became the first commercial property developer to adopt the cutting-edge Prefabricated Pre-finished Volumetric Construction (PPVC) method to build the extension to the Crowne Plaza Changi Airport hotel. The PPVC method significantly reduces the time and the manpower needed for construction. Hotel room modules are fully fabricated off-site, complete with finishes, fixtures and fittings, and then delivered to be assembled on-site. The use of PPVC underlines OUE’s commitment to the Singapore government’s call for companies to raise productive and labour-efficient construction processes in the building environment sector.


At OUE, we are committed to exploring and adopting more sustainable ways of doing business that allow us to improve operational efficiencies while minimising our environmental impact.

Driven by OUE’s vision to enhance the durability and desirability of our buildings, OUE identifies with the Green Mark Scheme by the Building and Construction Authority (BCA), a green building certification that looks into the overall environmental performance and practices of buildings as they relate to sustainable design, construction and operations. Criteria for a Green Mark rating include energy, water and waste efficiency, environmental protection, indoor environmental quality and green innovations.

The following properties have received certification under the BCA Green Mark Scheme.

One Raffles Place
Comprises One Raffles Place Tower 1 and Tower 2,
and One Raffles Place Shopping Mall
BCA Green Mark Gold (Tower 1)
BCA Green Mark Platinum (Tower 2)
BCA Green Mark (Shopping Mall)
OUE Bayfront
Comprises OUE Bayfront, OUE Tower, and OUE Link
BCA Green Mark Gold
Downtown Gallery BCA Green Mark Gold
Mandarin Gallery BCA Green Mark
Mandarin Orchard Singapore BCA Green Mark
Crowne Plaza Changi Airport BCA Green Mark

In line with the Public Utilities Board’s (PUB’s) Water Efficient Building (WEB) Certification Programme, all of OUE’s properties in Singapore have been installed with approved water-efficient fittings and have adopted WEB-recommended flow rates and flush volumes. While the water supply is mainly sourced from public utilities, alternative sources are also utilised in an effort to reduce the reliance on potable water. Non-potable water is used in cooling towers, for irrigation as well as flushing in lavatories to reduce water consumption. A water efficiency improvement plan and water provisions are made in the Green Guide for Tenants and Green Procurement Policy.

Mandarin Orchard Singapore
At Mandarin Orchard Singapore (MOS), the ‘Meritus Loves the Earth’ green campaign continues to encourage guests and employees alike to participate in the hotel’s measures to conserve energy and reduce waste. The three ‘Rs’ (Reduce, Reuse and Recycle) are applied where possible, from cleaning guestrooms and setting up events, to managing waste in the kitchens and installing recycling bins at back-of-house areas.

As a large hotel with 1,077 rooms, waste management is a key component of MOS’ environmental sustainability efforts. In 2014, MOS embarked on a Food Recycling Programme partnering with ECO-WIZ Group Pte Ltd, one of the world’s leading food waste management companies, to recycle all food waste generated. In the same year, it began a Fluorescent Lamp Recycling Programme aimed at reducing the environmental risk from improper disposal of used mercury-containing lamps, including compact fluorescent lamps, fluorescent tubes, and high-intensity discharge lamps, by collecting and treating them in line with international practices. In addition, used materials such as cardboards, newspapers, plastics and glass bottles are collected for recycling.

From January to November 2018, the total weight of non-hazardous waste generated by the Mandarin Orchard Singapore and the adjoining Mandarin Gallery was 1,459 tonnes, of which an estimated 933.76 tonnes was generated by the hotel. Total perishable food waste was at 178 tonnes and total non-perishable waste was at 67 tonnes, with all 245 tonnes of waste sent for recycling.

The hotel was given Merit recognition by the Singapore Hotel Association and National Environment Agency for its 3R programme, where the focus is on improving waste management and recycling rate.

Crowne Plaza Changi Airport
Crowne Plaza Changi Airport (CPCA) has an Environmental Management Committee tasked with implementing effective initiatives to promote sustainability. Among its key initiatives are the adoption of Eco-Wiz Food Digester, which converts food waste into water that is then used for cleaning the bin centre, and Jemflo, a water flow control system which provides sustainable long-term water and energy savings.

Besides embracing environmental technology, CPCA also engages employees and guests in its green practices, which include incorporating 3R initiatives widely within the hotel with readily available recycling points; involving guests by placing linen and towel reuse cards in guestrooms; providing training to employees on waste separation and reduction; and the use of environmentally friendly cleaning products. Recognised for its green efforts, CPCA won the 3R Award for Hotels 2018, jointly presented by the Singapore Hotel Association and National Environment Agency to recognise hotels for going the extra mile to reduce, reuse and recycle.

Mandarin Gallery
Although Mandarin Gallery (MG) does not have direct control over the generation of waste by tenants, the mall has in place a waste management plan, in collaboration with MOS, using waste management technology to compact and automatically discharge waste. MG continues with its waste reduction efforts, for which it was acknowledged with a Certificate of Participation for Shopping Malls in 2017. It also proactively tracks the recycling of waste such as paper, metal, glass and plastic.


In 2018, OUE continued its strong support of Community Chest, the national fund-raising and engagement arm of the National Council of Social Service, in the latter’s efforts to mobilise all segments in Singapore.

OUE also contributed to the National Book Development Council of Singapore (NBDCS), enabling the NBDCS to promote reading among children in Singapore; and to the Stroke Support Station, a ground initiative started by volunteers to meet the unmet needs of stroke survivors and caregivers in their stroke journey.

Amongst the various other social organisations in Singapore that OUE continued to support in 2018 were the Singapore Symphony Orchestra, LEAP 201, Singapore Clan Foundation and the River Hongbao.


In line with OUE’s commitment to promoting knowledge and learning in the community, the company supported various projects that provide youths and adults from all backgrounds a chance at getting a good education. OUE contributed to the SJI International Scholarship Fund and as a Founding Benefactor of the Lee Kong Chian Natural History Museum at the National University of Singapore (NUS). The company also contributed to research initiatives being undertaken by the Centre for Family and Population Research, as well as the Future Ready Singapore project and the Asia Competitiveness Institute at the Lee Kuan Yew School of Public Policy, NUS.

OUE Foundation also supported NTUC Education and Training Fund (NETF) and National University of Singapore Lee Kuan Yew School of Public Policy (LKYSPP).


OUE continued its strong support of the Singapore Open, the marquee badminton event that raises the profile of the sport in Singapore through support for the national badminton team and the Singapore Badminton Association (SBA) youth programmes. OUE provided accommodation for the foreign delegations as part of the official hotel sponsorship with the SBA.


For the ninth year running, OUE continued its tradition of holding the Stars of Christmas community project to bring Christmas cheer to beneficiaries of non-profit organisations providing programmes and services to underprivileged children, and those with special needs and illnesses.

Once again making up the cast of supporting partners for Stars of Christmas 2018 were Komoco Motorcycles Pte Ltd (Harley-Davidson of Singapore—Sole Authorised Dealer) and Community Chest. Downtown Gallery and Takashimaya Singapore Ltd. also joined for the first time.

Stars of Christmas 2018 was held in support of the Children’s Cancer Foundation, Club Rainbow, KK Women’s and Children’s Hospital, and various other children’s welfare organisations under Community Chest.

The three-part programme commenced with the ceremonial hanging of Christmas stars at the lobby of Mandarin Orchard Singapore on 21 November, led by OUE Chief Executive Officer and Group Managing Director Mr Thio Gim Hock. Stars bearing beneficiaries’ details adorned the Christmas trees at Mandarin Orchard Singapore, Marina Mandarin Singapore, and Downtown Gallery, for donors’ useful reference when buying presents, that were then placed under the trees for distribution just before Christmas Day.

On 14 December, the beneficiaries of Stars of Christmas 2018 along with their parents, siblings, and caregivers, were guests of honour at a special Christmas luncheon hosted by OUE Limited. The children were joined by employees of OUE and its affiliate companies for an afternoon of festive treats and entertainment at Marina Mandarin Singapore, ending on a merry note with a visit from Santa who gave out Christmas presents.

On the morning of 15 December, in the grand finale to Stars of Christmas 2018, volunteer riders on a fleet of Harley-Davidson motorcycles gathered at the Orchard Road frontage of Mandarin Gallery in a scene of true festive spirit as they prepared to set off on a Toy Run, delivering Christmas presents to various locations. Upwards of 1,500 beneficiaries received presents under the programme.